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Head of Customer Success
Head of Customer Success
Operations
Full-time
Remote - US / Global
$145,000 – $175,000 + equity
March 2026
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DESCRIPTION
Job description:
You'll be the first dedicated customer success hire at Relay - which means you'll define what great customer experience looks like here, from scratch. You'll own onboarding, adoption, renewals, and expansion for our 50+ customers. You'll work directly with ops teams to ensure they're getting real value from Relay, surface product feedback to the team, and build the processes and playbooks that scale as we grow. This isn't a support role - it's a strategic one.
REQUIREMENTS
Job requirements:
5+ years in customer success or account management (B2B SaaS), experience working with ops/RevOps teams, strong written communication, data-driven mindset, comfort building processes from zero. Bonus: experience with AI/automation products and technical enough to understand API integrations.
BENEFITS
job benefits:
Competitive equity package, full health/dental/vision, $2,000 annual learning budget, flexible schedule, fully remote with two annual team offsites, home office stipend ($1,500), monthly wellness allowance.
1
Onboarding & activation
2
Adoption & expansion
3
Voice of the customer
4
Playbook creation
